How to Get Help from our Foodbank
We know that anyone can reach crisis point and we're here to help when that happens
At Llanelli Food Project, we’re here to support you in both the immediate and long term. If you're facing food insecurity, we’ll provide you with nutritious food and connect you to essential resources. Beyond that, we’ll empower you with practical skills, from budgeting to cooking and growing your own food, to help you take control of your future.
Whether you need a warm meal today or support to reduce your dependence on food banks, we’re here to stand by you and help you build a more secure and sustainable future.
How to access Llanelli Foodbank
1. Get in touch with us.
If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.
2. Arrange a visit to the referral agency.
They will discuss your situation and supply you with a foodbank voucher where appropriate.
If you are in financial crisis and live in England or Wales, please call 0808 2082138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.
3. Bring your food bank voucher to your nearest Llanelli Foodbank collection point.
You can find a list of our collection points and opening times here. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your food bank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Most of our food bank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.
Foodbank Vouchers
Our foodbank works using a voucher referral system. Find out more about how we work.
We know that anyone can find themselves at crisis point for a number of different reasons.
In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis.
Our foodbank works with a number of different agencies, such as Citizens Advice, children’s centres and health visitors. To find out more about the agencies that hold our vouchers and how you can get help, please contact us.
When you visit a referral agency they will take some basic details from you to complete the voucher. This will help them to identify the cause of your crisis and offer practical guidance. It also means we are able to prepare suitable emergency food for the right number of people.
Once you have been issued with a voucher, you can exchange this for a minimum of three days of emergency food at your nearest foodbank centre.
If you are a referral agency and would like to become a registered voucher holder for our foodbank, please contact us to find out more.
What is in a Food Parcel?
Our foodbank provides three days of nutritionally balanced, non-perishable food.
The Trussell Trust has worked with nutritionists to ensure food parcels contains sufficient nutrition for at least three days worth of healthy, balanced meals for individuals and families.
Dietary requirements
Our foodbank can usually adapt your food parcel to meet your dietary needs, for example, gluten free, halal or vegetarian. When you arrive at the foodbank centre, a volunteer will chat to you about an special dietary requirements you may have.
We often have a variety of fresh & various extra items that will be included alongside your food parcel.
A typical food parcel includes:
Breakfast cereals
Milk (UHT or dried)
Fruit Juice (UHT)
Soup
Pasta
Rice
Pasta sauce
Tinned beans
Tinned meat
Tinned fish
Tinned vegetables
Tinned fruit
Tinned rice pudding
Tea or coffee
Jam
Sugar
Biscuits
Snacks
Toiletries
FREQUENTLY ASKED QUESTIONS
Here are answers to some of our most frequently asked questions:
How does my organisation make a referral to the foodbank?
Our foodbank works with a range of local agencies who meet people at risk of going hungry. Citizens Advice, children’s centres and health visitors are just some of those who can make refer people to our foodbank by issuing them with a foodbank voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered voucher holder.
Where is my nearest foodbank centre?
We currently have two food bank collection points:
Myrtle House, 22 Myrtle Terrace, SA15 1LH (Open Monday & Friday 1.30-4.30pm and Wednesday 10am-1pm)
St Johns Church, 5 Coalbrook Rd, Pontyberem, Llanelli SA15 5HU (Open Thursday 10am-12pm).
Please note you must have a foodbank voucher to receive help from the foodbank. If you don’t have a voucher please contact us to find out how to get a voucher.
What’s in a typical food parcel?
A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, sugar, tinned dessert and biscuits. Some foodbanks also provide fresh produce if they are able to.
Can the parcel be adapted to special dietary requirements?
Our foodbank can usually adapt your food parcel to suit your dietary needs. Just let them know when you arrive with your voucher. We can provide specific parcels for a range of needs including people with diabetes, gluten intolerance, vegetarians and halal. We will also endeavour to adapt your parcel to accommodate any food allergies you indicate.
Will the food parcel cater for my whole family?
Our foodbank will adapt your food parcel according to the number of adults and children indicated on your voucher. They will also endeavour to provide foods that are age appropriate and in suitable quantities for your children. We can sometimes offer baby foods, but not SMA milk.
I have a baby, can you help with supplies of nappies and baby food?
Our foodbank usually carries a small stock of nappies and baby foods, which we can add to your parcel. Please let the foodbank know when you arrive if you need additional items for your baby. We will also signpost you to local provision of further support where possible.
What if I can’t get to the foodbank centre?
Our foodbank may be able to deliver your food parcel to your home, especially if you have mobility needs or are unwell. Please discuss this with the agency that refers you and get in touch with the foodbank directly to discuss this.
